The government has instructed the Public Utilities Regulatory Commission (PURC) to investigate the numerous complaints from consumers on suspected anomalies in electricity billing.
According to the Minister of Communications, Dr Edward Omane Boamah, the government has received litany of complaints from residential and business customers of the Electricity Company of Ghana (ECG) about suspected anomalies in their bills following the last adjustment in utility tariffs by the PURC.
It said government agrees with the complainants that the reported anomalies are affecting the income and operating costs of consumers and must be urgently looked into.
The regulatory body has therefore been asked to ensure that the ECG rectifies “the billing system to reflect the tariffs approved by the Commission.”
The state-owned power distributor has also been directed to “cooperate effectively” with the PURC and the Energy Commission to ensure speedy resolution of the suspected anomaly in the billing system.
Consumers of the ECG are also encouraged to present to the PURC their complaints with accompanying receipts and bills to help with the investigative process, the Minister said in a statement.
“We believe an effective execution of this request will lead to the resolution of the concerns raised by the citizenry,” the statement added.